Frequently Asked Questions (FAQ) – THARVI
1. Are your crochet products handmade?
Yes, every Tharvi Crochet piece is lovingly handcrafted by skilled artisans, making each item unique and special.
2. Is crochet eco-friendly?
Handmade crochet products often have a lower environmental impact than mass-produced items, and we strive to create pieces thoughtfully and responsibly.
3. Do you offer custom crochet orders?
Yes! We love bringing your ideas to life. If you’d like a custom color, design, or special crochet creation, feel free to contact us and we’ll do our best to make it happen.
Please note that personalized orders are handmade to your specifications and typically take up to 1 week to create before shipping.
4. Will my product look exactly like the photos?
Since each piece is handmade, slight variations in size, shape, or color may occur. These small differences make every creation one of a kind.
5. How long does delivery take?
India: Orders are dispatched in 2–5 business days and delivered within 3–8 working days after dispatch.
International: Delivery timelines vary by country, typically 7–15 working days.
Please note that personalized orders are handmade to your specifications and typically take up to 1 week to create before shipping.
6. Do you offer Cash on Delivery (COD)?
Yes, COD is available on most pin codes within India.
For international orders, only prepaid payments are accepted.
7. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp.
You can click the link anytime to check real-time delivery updates.
8. Do you accept returns or replacements?
We offer replacement only for damaged, defective, or incorrect items.
A claim must be raised within 48 hours of delivery along with photos/video proof.
International orders are not eligible for return, exchange, or replacement.
9. Do you offer refunds or cancellations?
Refunds are not available for size or preference issues.
Cancellations can only be made before dispatch.
Once the order is shipped (domestic or international), cancellation is not possible.
10. Can I change my shipping address after placing an order?
Yes, address changes can be made before dispatch only.
Once shipped, the address cannot be modified.
11. Is COD available on sale products?
Yes, COD is available unless specified otherwise on promotional or clearance items.
COD is not available for international orders.
12. How can I contact customer support?
📩 Email: support@tharvi.com
📞 WhatsApp: +91 ________
Our team responds within 24–48 hours.
12. Do you ship internationally?
Yes, THARVI ships internationally.
Shipping charges depend on the country and will be displayed at checkout.
Custom duties or taxes (if applicable) are the buyer’s responsibility.