Return & Exchange Policy
Your satisfaction is important to us. Learn about our simple and transparent return and exchange process.
At Tharvi, every crochet piece is handmade with care and attention to detail. We understand that sometimes a product may not meet your expectations, and we’re here to help. This Return & Exchange Policy explains the conditions and process for returning or exchanging products purchased from Tharvi.
7-Day Return & Exchange Window
We want you to shop with confidence. If you receive a damaged, defective, or incorrect item, you may request a return or exchange within 7 days of delivery, provided the product meets our eligibility requirements.
Return Eligibility
Unused & Original Condition
Products must be unused, unworn, unwashed, and in their original condition with tags and packaging intact.
Original Packaging
Items should be returned in their original packaging to ensure safe handling and verification.
Within 7 Days
All return or exchange requests must be submitted within 7 days of receiving your order.
Proof of Purchase
A valid order confirmation, invoice, or receipt is required for all return and exchange requests.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Custom-made or personalized crochet products
• Products that have been used, worn, washed, or altered
• Items without original packaging or tags
• Sale, clearance, or promotional items unless received damaged or incorrect
• Gift cards or complimentary gifts included with an order
How to Initiate a Return
1. Contact Us
Email our support team with your order number, reason for return, and clear photos if the item is damaged or incorrect.
2. Approval & Instructions
Our team will review your request and provide return instructions if your item qualifies.
3. Package the Product
Securely pack the item in its original packaging and include your order details.
4. Ship the Return
Send the package using a reliable courier service. We recommend keeping the tracking information until the process is completed.
5. Refund Processing
Once the returned item is received and inspected, approved refunds will be processed within 7–10 business days to the original payment method.
Exchanges
If you receive a damaged, defective, or incorrect item, we will gladly arrange a replacement subject to product availability.
For personalized or custom crochet orders, exchanges are only available if the item arrives damaged or differs significantly from the approved design.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide:
• Order number
• Clear photos of the product and packaging
• Brief description of the issue
Our team will review the request and provide the best possible resolution, including a replacement or refund where applicable.
Bulk & Custom Orders
Due to the personalized nature of bulk, event, and custom-made crochet orders, these purchases are generally non-refundable and non-returnable once production has begun.
Need Help?
If you have any questions about returns, exchanges, or your order, we’re always happy to help.
Email: hello@tharvi.com
Phone: +91 XXXXX XXXXX
Thank you for supporting handmade craftsmanship and choosing Tharvi.